Returns & Exchanges
At ICE, we want you to feel as cool as you look; that is why we offer a seamless 30-day return policy for all unworn apparel in its original packaging. If your purchase isn't a perfect fit, our streamlined process ensures a quick refund or exchange to keep your wardrobe on point.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items with all original tags attached and include the printed return authorization slip inside the box.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing