Frequently Asked Questions
Everything you need to know about your ICE experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are free for domestic orders via our online portal.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our 'True-to-Fit' chart for the best results.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At ICE, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email with a tracking number and a link to our live tracking dashboard to monitor its progress.